F19Lecture3 CEPractice Management

The Red Carpet Practice: Turning Patients into Guests for Life

Friday, April 91:30pm – 4:30pm

Every patient who walks through our doors is truly our guest. When we embrace that belief, everything changes: we're in the hospitality business, and we happen to provide exceptional dental care. In today's competitive landscape, clinical excellence alone is no longer enough. People remember how they were made to feel long before they remember the treatment they received. Practices that thrive roll out the red carpet at every touchpoint, turning first-time visitors into guests for life and creating a culture where top talent wants to stay.

Tiffany Wuebben, RDH, Founder of The HygienepreneurTM, brings years of experience from the hospitality industry, including The Ritz-Carlton and other world-class brands, into dentistry. Blending those service standards with her clinical and consulting expertise, she shares a proven, hospitality based approach used by practices across the country. This course equips the entire team with practical strategies to elevate the guest experience, strengthen culture, and achieve measurable growth.

Attendees will discover how every seat creates a first impression, from the first phone call to the thoughtful farewell. Learn how to deliver warm, seamless handoffs, lead with polish, poise, and

presence, and build hospitality-inspired protocols that earn trust, 5-star reviews, and lasting loyalty. Explore frameworks for a culture of ownership, where every team member knows their role, owns their seat, and feels valued.

Leave ready to create a triple win for the guest, the team, and the practice, and to lead with hospitality driven excellence.

Learning Objectives

* Create a red carpet guest experience at every touchpoint, from first impression to final farewell.

* Implement seamless handoffs and communication that build trust and inspire treatment acceptance.

* Cultivate a culture of ownership where every team member owns their seat and top talent thrives.

* Turn first-time visitors into guests for life through hospitality-based care.

Course Details

Course Code
F19
Day
Friday, April 9
Time
1:30pm – 4:30pm
Format
Lecture
CE Credit
3 CE
CE Requirement
Practice Management
Fee
Free with registration
Location
Renaissance Main Floor
Course code F19 — use this when registering.

Audience

DentistDental HygienistDental AssistantBusiness/Office TeamLab Tech

Seating

100% of seats remain
Speaker: Tiffany Wuebben

Tiffany Wuebben, RDH

Tiffany Wuebben, RDH, Founder of The Hygienepreneur, is an internationally recognized speaker, consultant, and author, revolutionizing the dental hygiene field with over 30 years of experience. Combining two decades as a practicing hygienist with her expertise as an integrator and practice growth specialist, she empowers dental teams to optimize hygiene department performance, driving profitability and patient care while fostering team engagement and leadership. Tiffany believes in the power of customized scheduling, proper periodiagnosis, and state-of-the-art adjunct procedures to create successful hygiene departments that elevate the entire practice. By implementing these strategies, departments can support doctors’ success, significantly boost revenue, and build lasting patient loyalty. Her acclaimed book, Hygienepreneur: The Dental Hygienist’s Guide to Achieving Career Success & Personal Transformation, outlines 25 essential lessons for becoming the ultimate dental hygienist, combining exceptional patient care with outstanding practice contributions. Tiffany’s career spans various roles in dentistry, including insurance specialist, treatment plan coordinator, and lead case presenter, working across twelve dental practices in Southern California. Her leadership skills propelled her to Regional Manager, overseeing six general and specialty practices. These experiences shape her approach to consulting, ensuring practical solutions tailored to practices of all sizes. Recognized as a dynamic international speaker, Tiffany captivates audiences within and outside of dentistry, including presentations at marketing conferences and health-focused events. She is also a co-author of Culture Catalyst: Your Competitive Edge for Unleashing Unprecedented Company Growth & Fostering High-Performing, Engaged Teams, offering insights into building high-performing teams through a focus on company culture and leadership. Passionate about giving back to the profession that has given her so much, Tiffany continues to transform the dental industry with her innovative approaches and unwavering dedication to positive impact.