The Questions You Hate, and The Answers You'll Love-A Guide for Dealing with Difficult Patients

Turn tough conversations with difficult patients into opportunities that create high-quality patient experiences. In this informative talk, Dr. Mark offers his audience a chance to laugh, learn, and fire up. Get ready for a dramatic change in case acceptance so you can start enjoying your dental practice again!

Learning Objectives:
- Learn the power of high-impact new patient experiences
- Review ten questions you must ask each new patient
- Commit to obtaining the necessary evidence for predictable case presentations
- Role play with your team the most common questions you absolutely HATE to hear, and learn the most predictable answers you`ll LOVE to give them

  • Course Code:F11
    Note this course code to save time when registering
  • Day:Friday
  • Time:9:30 AM-12:30 PM
  • CE Credit:3
  • Type Of Course:Practice Management
  • Fee:Free With Registration
  • Location:Solana E
  • Audience:
    Dentist Dental Hygienist Dental Assistant Business/Office Team Lab Tech
  • Seating Taken:
    38%
Speaker: Dr. Mark E. Hyman

Dr. Mark E. Hyman

Dr. Mark E. Hyman is a renowned dentist from Greensboro, North Carolina, and a public speaker whose work is characterized by his warmth, enthusiasm, sense of humor, and passion for dentistry. As an accomplished speaker, he has delivered talks across the United States, Canada, Mexico, Jamaica, The Bahamas, Israel, and England. He has earned national and international recognition and, since 2001, has been one of Dentistry Today magazine's top speakers in dentistry. He loved his 32 years in private practice and currently serves as an Adjunct Full Professor and Special Assistant to the Office of the Dean at the UNC Adams School of Dentistry in Chapel Hill, NC. Dr. Mark's journey into dentistry was sparked by an early fascination with science and hands-on work, nurtured by his scout master in Boy Scouts who was a dentist. This steered him towards a career in dentistry, where he could combine his love for science with a genuine desire to help others. After graduating from dental school, Dr. Mark moved to Israel to serve as a volunteer dentist on Kibbutz Gadot in the Upper Galilee for four months. After living in Israel, he completed the prestigious two-year oral medicine and general practice residency at the University of North Carolina Hospital in Chapel Hill, North Carolina. In 1986, he transformed a struggling dental office on the verge of bankruptcy into a high-performing, top 1% practice that generated millions of dollars in revenue and tremendous love and loyalty from his dental team. Most of his dental team stayed with him between 15 and 25 years. He is an inspirational leader and an enthusiastic speaker who is passionate about dentistry and helping others to grow their businesses. Dr. Mark's entrance into public speaking was driven by a desire to change the way dentistry is taught. A defining moment came when Dr. Mark was invited to return to the University of North Carolina Adams School of Dentistry to share his personal journey with first-year dental students. The audience responded with a thunderous ovation that encouraged him to continue his public speaking journey. Over time, with additional training and valuable advice from his mentors, Dr. Mark's style has evolved into a fast-paced, upbeat, and fun approach that captivates audiences. Beyond his professional achievements, Dr. Mark is a devoted family man. He has been married to Anita Kaye for 40 years, and they have three adult children and two grand dogs. He is known for his infectious enthusiasm, caring nature, and signature dad jokes. When he isn't engaging audiences around the world, Dr. Mark enjoys concerts, theater, sports, and travel. Eager to learn, he embraces continuing education, leadership training, and any opportunities that can sharpen his skills.