Patients sense frustration and see it on our faces when we're disappointed in a team member or even our doctor. Tension and stress divide a team, impacting productivity, profitability and patient care. Together, we will define and develop standards for the well-calibrated team. Ignite your team, turn conflict into cooperation and realize your full practice potential!
In this interactive, energizing course, Kevin shares clinical and administrative systems that strengthen respect, clarify expectations, remove roadblocks and leave both teammates and patients feeling better about the interaction. These simple, powerful tools and protocols can be implemented in the office immediately, transforming your team from frustrated to fantastic!
When there is turmoil between the front office and the back office, patients feel it.
- Identify the daily challenges that affect team performance, productivity and patient care
- Dissect each battle and learn how to create systems the entire team can agree on
- Learn how to put these systems in place and attain cohesiveness in your team
- Discover how every team member can feel valued at the end of the day
- Understand how personality styles can impact the practice dynamics