Solving the Three Most Common Battles between the Front and Back Office:

Patients sense frustration and see it on our faces when we're disappointed in a team member or even our doctor. Tension and stress divide a team, impacting productivity, profitability and patient care. Together, we will define and develop standards for the well-calibrated team. Ignite your team, turn conflict into cooperation and realize your full practice potential!
In this interactive, energizing course, Kevin shares clinical and administrative systems that strengthen respect, clarify expectations, remove roadblocks and leave both teammates and patients feeling better about the interaction. These simple, powerful tools and protocols can be implemented in the office immediately, transforming your team from frustrated to fantastic!

When there is turmoil between the front office and the back office, patients feel it.

Learning Objectives:
- Identify the daily challenges that affect team performance, productivity and patient care
- Dissect each battle and learn how to create systems the entire team can agree on
- Learn how to put these systems in place and attain cohesiveness in your team
- Discover how every team member can feel valued at the end of the day
- Understand how personality styles can impact the practice dynamics

Kevin Henry

Kevin Henry

With 16 years in the dental publishing industry, Kevin is the former group editorial for UBM Medica's dental division, consisting of: Dental Products Report, Modern Dental Assistant, Dental Practice Management, Digital Esthetics, Modern Hygienist, Modern Dental Business, and more. He was named as one of the top five influential voices in the industry on Twitter (@kgh23). In Kevin’s former life, he was a public relations director for NAIA, a national small college sports organization. He is currently a beat writer for the Colorado Rockies and the Denver Nuggets. Living in Colorado, Kevin loves to be outdoors whether it be hiking, skiing or white water rafting

Courses by Kevin Henry