Common Questions:

Q. How to Register?

Q. Registration Payment & Policies?

Attendees over age 18 must register. Persons under age 18 are not permitted to attend. Dentists must register as dentists. AzDA does not issue Guest badges for the Western Regional Dental Experience. Non-AzDA member dentists must present ADA card to receive member rate. Convention badge will permit entrance to exhibit hall, and eligibility to purchase tickets for workshops, admittance to CE courses which have been pre-registered, and events. The Arizona Dental Association accepts all major credit and debit cards. All credit/debit card transactions are processed in USD and are subject to the current exchange rates. Returned checks are subject to a $39.00 per check fee.

Q. Refunds/Cancellations?

Refunds for registration and/or tickets may be obtained ONLY by written request accompanied by all convention material (badges, etc.) and postmarked by midnight March 13, 2020. Refunds requested after March 15 will not be granted, including requests made based on absence due to late arrival for courses, weather, and/or parking difficulties. A $25.00 processing fee per attendee will be deducted from all refunds. Refunds will be processed and mailed by May 22, 2020.

Q. How can I change a class after I have registered?

You may only do this through March 13, 2020 online or if your registration hasn't been mailed out yet. NO changes will be made after registration packets have been mailed out. If you would like to change a class after this date you will need to go to the course you would like to attend on-site and if the room is room is available, you may attend.

Q. May I bring spouse, children, or guests?

The Arizona Dental Association does not issue "Guest" badges for the Western Regional Dental Experience. If Spouse/Family works in the dental office, they will need to register for the appropriate dental professional category. Children under 18 years of age are not permitted at WRDE.

Q. How will I track my CE's?

  1. All convention participants will receive an onsite convention guide upon arrival. This guide contains pages for "CE Verification of Attendance." At the conclusion of each lecture and workshop (doesn't apply for CPR workshops), a code will be announced. It will be your responsibility to record the code in the space provided. Don't forget to write down your Registration ID# found on your name badge! It is important that you document your CE credits while at the convention, and retain your guide. Following the convention, you may log onto, click on the title "Attendees" at the top of the page and scroll down to “CE Certificates”. Input your Registration ID# and the Course Code given at the conclusion of each session. You will be able to print your CE certificates.
  2. There's an app for that! Yes, by downloading the WRDE app, you will have access to convention updates and exhibitor information, submit a question and view your personal schedule of your sessions from your mobile advice. CE Certificates will be emailed to you (no downloading from the website) after you've completed the short course evaluation. Your help in filling out the evaluations is appreciated and important in maintaining a high level of programming.

Q. What if my course runs over lunch?

If a course you selected runs over the lunch hour, please plan to bring a snack with you. We will have food trucks available each day of the convention from approximately 10am-2pm. We will also have grab and go snack items available to purchase throughout the day.

Q. What are the Exhibit hours?

• Thursday: 9:30am-6:00pm
• Friday: 9:30am - 6:00pm
• Saturday: 8:30am - 1:00pm

Q. WRDE Parking?

Valet parking at the Renaissance Phoenix Glendale Hotel & Spa will be $20/day. Self-parking at the hotel is $10/day and $20 overnight. Because other events are going on around the Westgate area too, make sure you leave yourself with enough time to find a parking space and to get to your classes on time. Not sure where to park? Take a look at this map.

Q. It was cold in the meeting rooms last year. Have you done anything to help with that?

We make our best efforts to keep all of the meeting rooms at a comfortable temperature. Please plan to bring layers if you are concerned about being cold.

Q. I don't wish to take any courses but I'd like to visit the exhibit hall

One-Day Exhibit badges may be purchased (Friday and Saturday only). Choose tuition code Z when pre-registering online or by mail. Pick up your badge at the registration desk. Attendance to lectures/workshops are not available with this registration category.

Q. I am employed by an AzDA member dentist. Does that automatically make me an Allied Member?

No. Dental Hygienists, Dental Assistants, Dental Laboratory Technicians and Dental Front Office Staff employed by active or life members of AzDA are eligible to apply for Allied Membership. For more information and an application, visit the online application or call the AzDA Membership Department at (480) 344-5777.

Q. What is the convention dress code

On Thursday, Friday and Saturday wear business casual is suggested and layers are IMPORTANT. Some classrooms may be cold, some warm, some just right - it's best to arrive prepared. Most of all, wear comfortable shoes.

Q. Can my wife register for the conference as a spouse if I am the dentist and she is the office manager?

Anyone planning on attending any CE course must be registered as Office Staff. No one registered as a Spouse will be allowed into any classrooms. The only registration category available to spouse/family is the one day Exhibit Hall pass available on Thursday and Friday. Registration category Z.

Q. What if one of my office staff has left the office, and I want to replace their registration with someone else?

You may do this only through March 9 online or by calling AzDA. If registration materials have been mailed to you, you will need to make these changes onsite. No changes will be made to registrations after March 1, 2020. After this date, you can bring the old name badge to the registration counter and get a replacement badge for $10.

Q. I received my badge in the mail but spilled coffee on it. What should I do?

You have two (2) options:

  • Call AzDA at (480) 344-5777 no later than March 13, 2020 to request replacement materials and then pick them up on-site at the Convention.
  • If you do not call by March 13, 2020 you will be required to order replacement materials at the convention. There will be a $10.00 per person fee for this service which will be enforced.

Q. If I received all my registration materials, do I need to go to the onsite Registration Desk?

No. If you received your pre-registration packet in the mail, you can go directly to your first class. Pre-registration does have its advantages.