Extraordinary Service - A Dental Necessity!:

Outstanding customer service is more essential than ever before. It used to be that you could rely on a quality service or product alone to get people in the door...and keep them there. In today's competitive Dental market, however, this is no longer enough to guarantee you success. You must now go above and beyond the patient's expectation in order to satisfy, to MORE than satisfy.

Today, you must commit your Dr and the entire Team to provide a level of service, regardless of the nature of your business, or dental specialty, to more than satisfy your customers, your valued patients, and to keep them returning - to "Knock Their Socks Off!" at every visit.

We will discuss how this reality affects your practices providing dental care and what you can do to turn your PATIENTS into your FANS.

Patients Who Love Your Office:
• Return for repeat service
• Refer new quality patients
• Enjoy better dental health and treatment results through improved cooperation, greater trust, and understood value

Objectives: Join us at this fun and information filled seminar to learn ~
• what you can do to make your practice healthier and happier
• how to create Raving Fans out of satisfied patients
• reasons why patients stop going to an office and how you can avoid them
• how to stay a step ahead and survive in this "economy"

  • Course Code: S13
  • Time: 1:00pm-4:00pm
  • Location: Renaissance Main Floor, Solana I
  • CE Credit: 3
  • Audience:
  • Seating Taken:
    46%
Rosemary Bray

Rosemary Bray

Rosemary Bray is an Orthodontic and Dental speaker, trainer, and consultant specializing in the New Patient experience, delivering extraordinary customer service, promoting terrific teamwork and excellent communication for the entire team and in creating an overall positive patient experience. During her 30 years as a team member herself in General Dentistry and Orthodontics, she learned how the role of the team member is critical to the success of the practice and to the satisfaction of the patient. In 1998, she “retired” from her San Diego Orthodontic practice to travel the world and teach her passion for the profession to others. She was one of the founding members of the Pacific Coast Treatment Coordinators Study Group and also of the San Diego Dental Office Managers Study Club. Rosemary now proudly celebrates her 50th anniversary in teeth! Yes, that was 50!! She taught oral hygiene and Dental care to 400 children from 37 different countries at the International Community School of Zurich for two years while she and her family lived in Zurich, Switzerland for a 4 year period. A tooth brushing program was instituted in the primary school curriculum as a result and her program is still ongoing today. Those International kids are brushing at school! She has presented hundreds of lectures and workshops since 1994 and has trained thousands of Orthodontic and Dental professionals around the world, having worked in ALL 50 United States and on every continent except Antarctica. She has become recognized as a leading authority on Orthodontic and Dental customer service, the Orthodontic New Patient Experience and the value and meaning of true teamwork. Her in-office consulting is limited to Ortho and Pedo practices, while her speaking audiences can be of any specialty in dentistry, as the topics are universal in nature. She has lectured nationally and internationally on behalf of the American Association of Orthodontics (AAO), most Orthodontic companies, various dental societies, and Ortho and Dental study groups and for her own workshops and seminars. She was honored to be the Staff Program Co-Chair for the AAO Annual Session in Chicago and has been featured in 25 consecutive AAO programs. She is a speaker at most Dental meetings as well, such as the ADA, CDA, Yankee Dental, Star of North and of the South, AAPD, Dallas Dental, Chicago Mid-Winter, and the prestigious Hinman Dental meetings. Rosemary is a Past President and Board Member of the San Diego Children’s Dental Health Association (a non-profit Dental clinic in San Diego which treats approximately 500 needy children each month). This is a last resort care facility which relies on donation alone to operate. In 2007, they began to finally provide Orthodontic care as well as quality Dental care! What an honor to be part of such a giving community. She has been a visiting instructor in the Orthodontic Department of the University of the Pacific School of Dentistry in San Francisco where she donated her knowledge and experience to the future Orthodontists studying there and has spoken at many Orthodontic schools as a gift back to the profession. She serves on the Board of Directors for the American Association of Orthodontics Foundation (AAOF), which supports and promotes education and research in orthodontics. In 2019 she is introducing a new program for the AAO called ADORE, Auxiliary Donor to Orthodontic Research and Education where Team Members can contribute to the education of tomorrow’s doctors who will be treating their children, grandchildren and great-grandchildren, ensuring them of a well-educated, dedicated Ortho specialist. Rosemary has also served on the Education Committee for the Pacific Coast Society of Orthodontists (PCSO) and has assisted in planning numerous Annual Sessions for that society.

Courses by Rosemary Bray
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