Nobody Told Me That! Management Issues Everyone is Afraid to Talk About:

Do you ever wish someone would have just told you about that strange rule or regulation? Or that human resources decisions are so complicated? Often, we manage by our very strong intuition but still make mistakes. Let's discuss how to protect ourselves by staying ahead of the game. We'll use lessons and examples from each other to make us all stronger business leaders!

Learning Objectives:
• What you wish you'd known about employee management
• Recovering from blunders (gracefully!)
• How to help your team avoid common pitfalls in patient management

  • Course Code: F04
  • Time: 9:00am-12:00pm
  • Location: Renaissance Main Floor,
  • CE Credit: 3
  • Audience:
  • Seating Taken:
    20%
Teresa Duncan

Teresa Duncan

Teresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Educator of the Year Award by the Association of Dental Implant Auxiliaries – a component of the International Congress of Oral Implantologists, she understands the importance of continuing education. She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA’s CDT 2017-2019 Companion Guides. Teresa is a frequent contributor to The Progressive Dentist, Dr. Bicuspid and the ADA’s Dental Practice Success quarterly newsletter. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of the National Association of Dental Plans, American Dental Education Association, and the National Speakers Association. She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized as a Leader in Consulting by Dentistry Today. Most recently she provided consulting assistance in the development of the American Dental Association's Guidelines for Practice Success™. The ADA’s CDT Guide features a chapter authored by her. Teresa received her Master’s Degree in Healthcare Management from Marymount University.

Courses by Teresa Duncan
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