Make a legendary customer service impression. When your office climate becomes one of
outstanding customer care and hospitality, your entire team of motivated and inspired service
leaders will deliver five star excellence. Prepare, organize, and preserve your service culture to
produce outstanding practice results.
•Analyze the elements of leadership and teamwork: trust, ownership, communication,
alignment, results and excellence
• Learn the 10 most powerful phrases of customer service
• Discover how to listen, understand and respond to successfully handle complaints
• Explore the exceptional new patient experience - don't leave it to chance!
• Learn the Four C's of improving systems: collecting, compiling, communicating and
• Develop a climate of care backed up by actions which foster patient loyalty