At Your Service: 5 Star Customer Care for a Successful Dental Practice:

Course Description:

Make a legendary customer service impression. When your office climate becomes one of
outstanding customer care and hospitality, your entire team of motivated and inspired service
leaders will deliver five star excellence. Prepare, organize, and preserve your service culture to
produce outstanding practice results.

Learning Objectives:
•Analyze the elements of leadership and teamwork: trust, ownership, communication,
alignment, results and excellence
• Learn the 10 most powerful phrases of customer service
• Discover how to listen, understand and respond to successfully handle complaints
• Explore the exceptional new patient experience - don't leave it to chance!
• Learn the Four C's of improving systems: collecting, compiling, communicating and
• Develop a climate of care backed up by actions which foster patient loyalty

  • Course Code: T05
  • Time: 10:00am-11:59am
  • Location: Renaissance Main Floor, Solana A
  • CE Credit: 2
  • Audience:
  • Seating Taken:
  • Supported by: Affordable Image
Ann Marie Gorczyca

Ann Marie Gorczyca, DMD, PhD

Dr. Ann Marie Gorczyca is an Assistant Clinical Professor of Orthodontics at the University of the Pacific Dental School and formerly at UCSF Dental School. She has received three teaching awards for her service to post-doctoral orthodontic education. She is a graduate of Wellesley College, Harvard School of Dental Medicine, and Harvard School of Public Health. She completed her advanced orthodontic residency and received a Masters of Science in Oral Biology from Northwestern University. She has been dedicated to the practice of orthodontics for over 17 years.

Courses by Ann Marie Gorczyca